Just picked up the latest Asda Magazine and inside the back page is the news that Virgin are changing their PAYG tariff. It doesn’t say when the come into effect, and there is no mention on the Virgin website (April 1st is a good bet maybe). Basically they are following most other PAYG in giving you free texts for topping up. Top up by £10 a month and you will get 300 free texts. £15 will give you 600 free texts, £20 will not only buy you unlimited texts but unlimited internet too (fair use only eg, 3000 texts 25mb per day) the trade off is that you will have to pay 20p per minute flat rate for calls. At the moment I pay 15p for the first 5 mins then 5 mins free and 30p for all day internet access. I await my call (or text) from Virgin asking me to change tariffs…………
“I await my call (or text) from Virgin asking me to change tariffs…………”
I wouldn’t count on it.
Sad but true. I’ve been with Virgin since the very start. Lately, customer service has been a bit hit and miss. Nagging usually pays off. I still think Three customer service absolutely stinks. O2 and Vodafone are both, at best, ambilvalent towards customers and recently Orange has taken a massive nose dive. Asda have been excellent so far. Familymobile are a bit under trained in my experience. Every one has had bad experiences. You takes yer pick really.
Oh not because of bad service. Virgin mobile has rightly won quite a few awards for their customer service. However, the tariff is targetted at bringing new users in so they won’t be advertising it to existing payg users. Free to opt-in of course but it is a one-way change as the existing tariffs will become legacy tariffs. If you are using £20 a month though the tariff is amazing for PAYG. The other networks will ask for atleast £30 before giving unlimited texts. For £10/£15 you’re going to be wanting to atleast be a frequent text user to be getting use out of it or daily bonus would be the better option.
Disclaimer: may contain bias
I will be sticking to Daily Bonus personally. Others family members (the ones with the tell-tale thumb callusses) will benefit from the unlimited texts
why wait for a text 4 them informing you?
their advertising has clearly reached you already
Because, as an existing customer, I suspect they will offer me the chance to opt-in. they usually do this via call or text.