Killer Threes Keep On Attacking!

Have I said lately that I am sooooooo fed up with Three? It dawned on me the other day that I hadn’t received the PAC code via text from Three as promised on 23/12/08. With a feeling of dread, I called their customers services again today.  Ah yes I can have the PAC code but [...]

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Attack Of The Killers Three’s

I was definitely having one of those days today. A couple of days ago I reached the end of my 6 month Three contract so called customers services to ask to cancel (30 days notice required). I was told that a manager would have to call me back. Two days later I was still waiting, [...]

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Security – What Security?

I got a call on my mobile yesterday…. “Good morning Mrs **** this is the customer services at ****** mobile, before we proceed, can you give me your password” “Errrrr……No!” “That’s OK, Could you please confirm the first line of your address?” “Errrr….No. How do I know you are from ***** mobile?” “That’s OK. Would you [...]

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A Week of Contrasts

 It really has been a week of contrasts for me regarding customer service departments. From my impotent rage at the water company (all sorted finally) to my wrestle with Vodafone over my phone sim that suddenly stopped working last week. It took 2 calls, 2 emails,  3 replacement sims and an hour in my local Vodafone store to [...]

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